HIPAA Privacy Notice

At Just Big Dogs, your privacy is our priority.

We comply with the Health Insurance Portability and Accountability Act (HIPAA), which governs how your personal health information (PHI) is collected, used, and protected. This notice explains how we handle your information and your rights as a user of our ESA evaluation services.

What Information We Collect:

Your answers to mental health screening questions

Contact and identifying details you provide (e.g., name, phone, email)

Information shared with or received from your assigned licensed provider

How We Use It:
Your information is used solely for the purpose of evaluating your eligibility for an Emotional Support Animal (ESA) letter. Your data is accessible only to your assigned licensed mental health professional and our secure platform team. We do not sell or share your PHI with any third party without your written consent, except as required by law.

How We Protect It:

• End-to-end encryption of all communications and evaluations
• Secure data storage compliant with HIPAA regulations
• Access restricted to authorized personnel only

Your Rights:

• You may request access to your records at any time
• You may request corrections to inaccurate data
• You may revoke your consent for data use at any time (though this may affect your ability to receive an ESA letter)

If you have any questions about how your information is handled, please email us at support@justbigdogs.com.